Microsoft is once again openly flexing its muscles in the wake of a favorable court decision. The victim(s)? Everyone using any new Microsoft product that is subject to the new software licensing process being introduced this year. What this likely means for corporations is much larger fees for the use of the Windows operating systems and the Office suite of products. [Read more]
The American Banker regularly treats us to articles espousing how a consumer’s trip to the bank should be as warm and fuzzy as a visit to the local mom and pop diner, grocer or florist. Being an introspective, open-minded person, I have begun to notice countless examples of how the real world outshines the banking industry in delivering customer service. [Read more]