Since 1992, the banking industry has managed to push its efficiency ratio down from 65% to 55%. Revenue per employee has skyrocketed from $133,000 to $228,000 in the same time period. How in the world did we improve our margins so significantly? Two words: non-interest income. [Read more]
I have enjoyed watching the conception, birth, growth and maturation of the Internet banking vendors. But the word on the street is that some mid-size banks, dissatisfied with their providers, are developing their own Internet banking solutions. [Read more]
Making something more complex doesn’t mean there will be a demand for the new, improved product. “Better” is defined by the market, not the inventor. In my opinion, any attempt to make the ATM anything more than a box that gives consumers money and takes the odd after-hours deposit is destined to abject failure. [Read more]