Until next year, bankers will be going to the R&D lab and the customer experience center and (dare we say) the front-line employees to figure out new ways to service customers. There are promises to break away from the old mold, to be the rebels, mavericks, the sheer brain-popping non-conformists that can revolutionize financial services. As we lined up for taxis to the airport behind an orderly line of bankers in their dark-suit banker uniforms, we could only hope that this is possible. [Read more]
The attention shown to infrastructure, traditionally the "ho hum" area of I.T. responsibilities, has never been greater and the need to consider "outside the box" infrastructure solutions has never been more compelling.[Read more]
The goal of a service level agreement is to motivate the vendor to comply with agreed upon-service levels. The challenge is to negotiate penalties that are severe enough to concern the vendor. [Read more]