I am all for improving the customer’s banking experience with Web 2.0 technologies; however, I strongly believe we must first enhance our employee’s work life experience. The more collaborative, engaged and empowered our employees are, the more satisfied our customers will be. [Read more]
“Prepaid” isn’t a fad for banks to aimlessly pursue. Meaningful revenue will only come to banks that pursue the opportunity creatively while staying vigilant about the volume challenges, consumer acceptance challenges and compliance challenges that are sure to be part of the journey. [Read more]
There is significant effort and discipline required to create a comprehensive software development lifecycle plan. If you can’t wait to learn more on the topic, then I can safely say that software development, and the competitive advantages that it can offer, may be for you. [Read more]