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Author: Ryan Brogan

Jan
05
2018

3 Resolutions for Contact Center Leaders in 2018

Focus on data, insight, and safeguarding customer data with new technology, procedures and putting your investments to work.[Read more]

Ryan Brogan
Mar
30
2017

Bank Contact Centers: “It’s the people, stupid!”

In the major digital disruption ahead, bank executives must not forget that the “human voice” delivered through the contact center will continue to make or break the customer experience.[Read more]

Ryan Brogan
Nov
03
2015

3 Irrational Biases You Should Eliminate from Your Organization

Are we going to get every technology decision right? Or every process optimally designed overnight? Of course not. But putting practical building blocks in place to combat our cognitive blind spots is a no-brainer.[Read more]

Ryan Brogan
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