Focus on data, insight, and safeguarding customer data with new technology, procedures and putting your investments to work.[Read more]
In the major digital disruption ahead, bank executives must not forget that the “human voice” delivered through the contact center will continue to make or break the customer experience.[Read more]
Are we going to get every technology decision right? Or every process optimally designed overnight? Of course not. But putting practical building blocks in place to combat our cognitive blind spots is a no-brainer.[Read more]