With the maturity of volume-driven free checking competition, bank executives need to be more creative and analytic in how they position their “Payment” offerings, while ensuring this product becomes an anchor for meaningful cross-sell activity. [Read more]
I worry how much of a true partner banks really are for business customers. Do our commercial clients really view us as partners? Are we perceived to have the expertise that entrepreneurs need these days? [Read more]
This year, bankers seem to be talking a lot about the massively large and tragically hip Generation Y. We recently paid a return visit to the folks at Van de Lay Bank and Trust to attend this high-performer’s strategic planning retreat. We let our reality cams roll and now provide you with the actual best-practice transcripts from this groundbreaking meeting. [Read more]