For the past 40 years a bank's power base has been centered in the hands of commercial loan officers, but the winds have shifted - these days banking is about a lot more than credit. [Read more]
Since 1992, the banking industry has managed to push its efficiency ratio down from 65% to 55%. Revenue per employee has skyrocketed from $133,000 to $228,000 in the same time period. How in the world did we improve our margins so significantly? Two words: non-interest income. [Read more]
The industry is abuzz with talk of Web services, XML, SOAP, .Net, WSDL - all neat new ways of describing the perpetual lie in technology: "Someday soon, computer systems will integrate seamlessly with one another." If business areas and I.T. groups do not work together on designing a Web infrastructure, we all will get the technology environment we deserve. [Read more]