In July 1990, management guru Michael Hammer sent an urgent message to corporate America: "Don't automate, obliterate!" This message sparked what became known as the reengineering revolution. More than a decade later, reengineering has petered out, but out in the trenches, banks appear ready to take another hard look at their processes and learn from the past. [Read more]
Most of the nation’s 10,000 banks and thrifts should aggressively begin efforts to help America's consumers kick their debt addiction. For most banks, the economic loss of not trying to pump more debt into plastic-bloated consumers will not be deadly and may be the best door opener for new investment and insurance services. [Read more]
The FDIC's First Quarter 2001 report on the banking industry reveals an alarming issue: revenue growth is simply anemic. Certainly, the revenue pressures in the first quarter were due to the fact that the banking industry experienced its sixth straight decline in net interest margin and now stands at the lowest net interest margin levels in almost 15 years [Read more]