Citizens of the hamlet of Gonzo, it's time to give some serious thought to how Internet/remote banking and IVR/call center channels will fit together and complement each other in the bank’s overall channel management strategy.[Read more]
According to data collected for The Cornerstone Report 2007, the 64 new deposit accounts opened per branch each month were offset by the closing of 55. That’s a net growth in deposit accounts of nine per branch per month. We have to do better than that. [Read more]
It’s time to get ready for whatever may transpire with customers and their cell phones. [Read more]