We were going to have Steve Harvey announce the winners of our annual awards, but to avoid any cue card and teleprompter issues, we’ll just go with the written list again this year. [Read more]
Are we going to get every technology decision right? Or every process optimally designed overnight? Of course not. But putting practical building blocks in place to combat our cognitive blind spots is a no-brainer.[Read more]
It’s easy to be part of the 80% that intends to differentiate on customer experience. It’s a lot harder to be part of the fraction that actually pulls it off.[Read more]