Are we going to get every technology decision right? Or every process optimally designed overnight? Of course not. But putting practical building blocks in place to combat our cognitive blind spots is a no-brainer.[Read more]
It’s easy to be part of the 80% that intends to differentiate on customer experience. It’s a lot harder to be part of the fraction that actually pulls it off.[Read more]
Why go to the trouble of taking money out of people’s accounts if you can get them to just give it to you?[Read more]