Unless and until our technology and processes support us as a digital business, we're just paying lip service to the concept of information as the new currency. [Read more]
Today, bank executives are many levels of abstraction away from what is actually happening with customers, and it’s slowing down progress on how to really compete with a service-focused strategy. [Read more]
The best way for a financial institution to improve user satisfaction on any system – including core – is to change it. Period.[Read more]