If you aren’t going to base your bank’s strategy on successfully targeting the few tens of thousands of households holding a huge share of wealth, you are going to need some alternatives to rely on. [Read more]
Like all good recipes, institutions needs to tweak their individual 'recipes' to deliver the benchmarks and metrics that work for them.[Read more]
There is no single big win that can change performance. Improvement requires the focused combination of enterprise design, standards, process revision, technology and measurable/enforceable success metrics. The whole area of ECM is ripe for success. [Read more]