Banks need to build a discipline of research that focuses on future delivery trends before they are mainstream. And they need a formal process to decide when/how to respond. [Read more]
Asking what the ROI of a technology investment will be before the actual deployment makes about as much sense as stopping Dan Rather in the street and asking, "What's the frequency, Kenneth?"[Read more]
Who cares how many years a bank has been gathering and lending money? [Read more]