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Category: Branch Sales & Service

Mar
28
2008

The Branch Manager – In Treatment

We now join the first psychiatric session of Wally Thornburger, a branch manager at the Wrongway National Bank, who was recently promoted to branch manager after his boss went on an unplanned “sabbatical.” Taking advantage of a new workplace benefit at Wrongway Bank, Wally is hopeful about the first meeting with his psychiatrist, “Sig”. [Read more]

Steve Williams
Sep
21
2007

Account Retention

According to data collected for The Cornerstone Report 2007, the 64 new deposit accounts opened per branch each month were offset by the closing of 55. That’s a net growth in deposit accounts of nine per branch per month. We have to do better than that. [Read more]

Terence Roche
Aug
18
2006

Stuff Branches Need to Know

How much of the 2007 branch training budget is being spent on sales behavior, how much on systems, and how much on just explaining how things work in banking. Is the mix right? Think about it. The branch employees are your customer guides, after all. [Read more]

Terence Roche
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