We need to reconcile the disparity between what branches need and what system designers think they need. Here are six rules of design for building the next generation delivery system. [Read more]
In our industry's rabid enthusiasm to build more offices, we've all got to remember that additional branches don't necessarily produce better service or competitive advantage. [Read more]
The latest OS changes are forcing the last of the branch system holdouts still running DOS or Windows 95 to begin facing the inevitable move to 2000 or XP. So, what should we expect of the next generation of branch new accounts/sales systems? Here are some things to take into consideration when you go shopping. [Read more]