IBM recently announced that it would acquire open source software provider Red Hat for around $33 billion.[Read more]
Adobe’s acquisition of Marketo shows us just how hot digital marketing automation is right now.[Read more]
In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Today's contact center is that critical human voice of successful multi-channel delivery.[Read more]