There is no single big win that can change performance. Improvement requires the focused combination of enterprise design, standards, process revision, technology and measurable/enforceable success metrics. The whole area of ECM is ripe for success. [Read more]
I understand how initiatives designed to make strategic improvements in customer service or operating processes can get off track. But bankers, are we missing a lot of opportunities?[Read more]
When it comes to retail best practices, the gap between vision and reality in most branches today is shocking. [Read more]