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Category: Operations

Oct
11
2010

Getting Real About Delivery Channel Shift

Branch traffic continues its journey on the bullet train from Anemic to Morose as study after study indicates increasing customer preference for electronic delivery and payment channels. [Read more]

Quintin Sykes
Aug
10
2010

The Case for Business Process Improvement

Establishing a BPI function is an excellent, albeit long-term, strategy to start being more of an innovator and less of an imitator. [Read more]

Bill McFarland
May
14
2010

Embrace the Chaos

Leveraging your enterprise content management (a.k.a. document imaging) platform and migrating your processes to image-enabled processes is time and money well spent for the long term health of your bank. [Read more]

Michael Croal
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