Communication and transparency among the I.T. department and the business units and support group aren't easy, but the benefits more than outweigh the effort.[Read more]
Workforce management allows for near-term expense reductions that can be maintained over time, provides a tool to make delivery more consistent, and can improve the managerial skills of front-line staff. [Read more]
If lower quartile performers could get to median performance and lower percentile businesses to average/median profitability, what would the impact on your bottom line be?[Read more]