At the Escher-Goldberg School of Service Process Design, we pride ourselves in helping students learn how to accept and embrace a world of confusing and redundant process. [Read more]
A banker told me some whippersnapper in Marketing said there might be something valuable hidden in the data mine. Can you believe it? he wanted to know. "I wouldn’t be here if I didn’t," I said. "Let’s head on into the mine." [Read more]
While trawling the blogosphere, we unexpectedly ran across one of our Gonzo-tribe fulfilling his gossip and advice fetish. Some were not age-appropriate to reprint, and we’re not sure all of it is sound advice, but here is a sampling. Enjoy. [Read more]