If in two years’ time, the senior management table lacks representation from Innovation, Channels, and Payments/Analytics, you won’t be prepared for the Real Bank 2.0.[Read more]
While branches aren’t going anywhere soon, their overall cost, role and positioning will remain a significant strategic issue as bankers watch Borders and Blockbuster stores shutter their doors around us. [Read more]
Is it time to change the structure of how we manage channels? Is it time for a senior executive to be the channel manager? [Read more]