Branch traffic continues its journey on the bullet train from Anemic to Morose as study after study indicates increasing customer preference for electronic delivery and payment channels. [Read more]
Within the next five to 10 years, we are going to witness a sea change in banking delivery from branch to phone and remote channels. If we wait until we can clearly see it to change our capital investment, it will be too late. [Read more]
Citizens of the hamlet of Gonzo, it's time to give some serious thought to how Internet/remote banking and IVR/call center channels will fit together and complement each other in the bank’s overall channel management strategy.[Read more]