Banks whose online banking home pages don’t wow customers on first experience don’t really need to be concerned with multi-factor stuff and transactional capabilities – because the customers probably won’t make it that far. [Read more]
It’s time to get ready for whatever may transpire with customers and their cell phones. [Read more]
I am all for improving the customer’s banking experience with Web 2.0 technologies; however, I strongly believe we must first enhance our employee’s work life experience. The more collaborative, engaged and empowered our employees are, the more satisfied our customers will be. [Read more]