Citizens of the hamlet of Gonzo, it's time to give some serious thought to how Internet/remote banking and IVR/call center channels will fit together and complement each other in the bank’s overall channel management strategy.[Read more]
Banks whose online banking home pages don’t wow customers on first experience don’t really need to be concerned with multi-factor stuff and transactional capabilities – because the customers probably won’t make it that far. [Read more]
It’s time to get ready for whatever may transpire with customers and their cell phones. [Read more]