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Tag: CRM

Apr
23
2018

CRM Reflections from the Consultant Who Became the Client

We selected and implemented a customer relationship management system. Yes, we had to execute on all of those ideas and processes we write, speak and consult about.[Read more]

Terence Roche
Apr
06
2018

CRM Family Vacation

Customer relationship management has become the banking industry’s big family vacation. Nobody can agree on where to go, the frustrating topic is habitually postponed, and, in the end, nobody goes anywhere.[Read more]

Ryan Myers
Jan
05
2018

3 Resolutions for Contact Center Leaders in 2018

Focus on data, insight, and safeguarding customer data with new technology, procedures and putting your investments to work.[Read more]

Ryan Brogan
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