The introduction of smartphones kick-started the mobile banking revolution, the financial crisis brought on a world of regulatory pain, and the emergence of fintech startups threatens to disrupt, displace and, well, “diss” banks altogether.
With the publication of the 2017 Cornerstone Performance Report for Banks, we decided to look at how banks’ operational performance has changed over the past 10 years, as well. The list of metrics that have changed dramatically is long, but we narrowed it to 10 across three channels:
For more information on the 2017 Cornerstone Performance Report for Banks, click here.
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