One of the keys to superior service is integrated delivery – common sales, information and service systems that allow every employee in the bank to see the transaction and contact history of any customer from any delivery point. In the spirit of adding value in the banking arena, the Gonzo team has prepared a self-assessment test to see how your integrated customer delivery strategies rank. [Read more]
No matter how many times you hear that the game is rigged to favor “the man” at the behemoth banks, remember to take a look at who’s really moving market share and who’s selling to who for big shareholder gains and glory. [Read more]
Most banks have replaced their focus on true C&I lending growth with a voracious love for commercial real estate. If bankers cannot find the strategic stomach to reverse this course, they will be relinquishing one of their prime sources of future franchise value – the trust and partnership of the business owner. [Read more]