Considering a combination of the introduction of smartphones and mobile banking, the financial crisis initiating regulatory pain, and the emergence of fintech startups threatening traditional banks, these banking channel metrics have changed dramatically.[Read more]
Technology departments at many banks are run like fiefdoms, where one small group makes spending decisions for the entire department.[Read more]
Bank marketing departments are spending just 12% of their budgets on digital channels. While that number’s been trending up, it’s not good enough.[Read more]